CRESCENDOh Policies
Questions? Contact mailbox@crescendoh.com

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Disclosure:

Some links on this blog are affiliate links for which CRESCENDOh receives a small percentage of any sales generated by the link.
 
 

Listed below is information on CRESCENDOh's policies, including our shipping information, payment methods, return policy, downloadable product instructions, and privacy policy. For answers to other frequently asked questions, don't forget to visit our FAQ page here.

SHIPPING RATES
Our shipping charges are based on order weight and shipping location. To determine the shipping cost for your order, simply enter your shipping location on the View Cart page and click on the "Update Cart" button.

SHIPPING TIME

We make every effort to ship all orders within two business days of receipt. The time for delivery will vary based on the selected shipping method and delivery location, but will generally take 7-10 business days (for orders shipped within the U.S.). Note: Pre-orders for items that are not yet available will be filled on a first-come, first-served basis as soon as they are released.

 

DOWNLOADABLE PRODUCTS

Once you have completed your purchase of a downloadable product, you will receive a secure link to your download via email. Simply click on the link to begin your download. To ensure that you are able to access the file after the download has finished, we recommend that you select the "Save As" option instead of the "Open" option. All files will be located within a .ZIP file (learn more about .ZIP files and the programs that uncompress them by clicking here). Once you have successfully unzipped the file, you will be able to access all of the components of your downloadable product. Videos are provided in .M4V format (for more information on .M4V files and programs that display them, please click here). Note: The secure links provided via email will expire after three attempts or 48 hours (whichever comes first). If you need to request a new link, please contact mailbox@crescendoh.com.

 

PAYMENT METHODS

We accept credit card, debit card, eCheck, and bank transfers made through PayPal for all online orders. We do not currently accept personal checks, money orders or cashier's checks. Note: Orders paid for using an eCheck will be held until the payment has fully cleared.

 

RETURN POLICY

Defective merchandise is returnable for 14 days after purchase. Simply contact us at mailbox@crescendoh.com and describe the nature of the defect, and we will send you instructions for returning your merchandise.

 

PRIVACY POLICY

CRESCENDOh values your privacy and will never sell your information to other companies.

Questions? Contact mailbox@crescendoh.com

 

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